OrderRail
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Programmable RFQ and order intake

Turn messy requests into quote-ready orders.

OrderRail transforms emails, chats, PDFs and spreadsheets into traceable RFQs, applies your merchant rules, and prepares quotes or draft orders for review.

Process a sample request Book a pilot

Start with one product line. Keep the channels your customers already use.

ORDER INTAKE / LIVEGateway connected
01 / REQUESTEMAIL
APAn Phu Cosmetics09:42
Repeat 5,000 boxes from PO-1032, switch to gloss lamination, deliver by month end.
PDFPO-1032.pdf · 1.8 MB
02 / STRUCTURED RFQDRAFT
RFQ DRAFT

RFQ-0248

Review required
ProductCosmetic paper boxPO-1032
Quantity5,000Message
MaterialIvory 300gsmPrior order
FinishingGloss laminationCustomer change
DeliveryMonth endAddress missing
Estimated totalMerchant formula v2.4₫42,500,000
Inspect evidence

Keep the way your customers already send requests

EMEmailCHChatPDFDocumentsXLSSpreadsheetsAPIIntegrations

01Commerce does not start in a cart

Your customers know how to send a request. The hard part begins after it arrives.

Email, files and notes are only the start. Your team still has to find data, clarify details, calculate a price and recreate the transaction.

EMEmail and chat
PDFPDF and artwork
XLSSpreadsheets and POs
CRMSales notes and prior orders
Read→Find customer→Find prior order→Clarify→Calculate→Approve→Recreate

OrderRail turns this manual chain into one controlled workflow.

02One flow from request to transaction

Keep the workflow simple. Make every decision clear.

Information moves onto a rail with an explicit source, rule and control point.

  1. 01 / RECEIVEIN

    Receive the request anywhere

    Email, chat, uploads and APIs enter through the same gateway.

    Received
  2. 02 / STRUCTURE{ }

    Extract fields with evidence

    Each value links to a message, file, prior order or tool that produced it.

    Sourced
  3. 03 / APPLYJS

    Apply your business logic

    Schema, catalog, pricing formulas, capacity and approval policies.

    Checking
  4. 04 / EXECUTEGO

    Review, then create the transaction

    Send the RFQ, quote or draft order to Medusa or another connected system.

    Awaiting review

03An inspectable example

See what OrderRail understands.

Choose a request to inspect extracted fields, evidence, tool results and the suggested next action.

RAW REQUESTEMAIL
“Repeat 5,000 boxes from PO-1032, switch from matte to gloss lamination, and deliver before month end.”
AttachmentPO-1032.pdf · 1.8 MB
STRUCTURED RFQNeeds input
ProductPaper boxPrior PO-1032
Quantity5,000Customer message
FinishingGloss laminationRequested change
DeadlineMonth endCustomer message
DeliveryNeeds confirmationAddress missing
FXTOOL RESULTPricing formula v2.4 · ₫42,500,000
NEXT ACTIONConfirm the delivery addressSend question

04Merchant-specific logic

The workflow is shared. The business logic is yours.

Every merchant keeps its own schema, rules, formulas and approval policies on the same runtime.

No OrderRail core fork required.
04Vertical packprinting-pack@1.2
03Merchant schemaanphu/rfq.schema.json
02Rules & policiesapproval.policy
01Custom JavaScript toolspricing-v2.4.js
A

Merchant A

Calculates the price automatically once all fields are confirmed.

AUTO-CALCULATE
B

Merchant B

Checks machine capacity before committing to a delivery date.

CAPACITY-FIRST
C

Merchant C

Prepares a structured RFQ for an operator to price manually.

MANUAL-PRICE

05Evidence and control

AI proposes. Your systems and policies decide.

OrderRail lets your team review exceptions instead of recreating entire transactions.

  1. 01Every important field has a source.
  2. 02Confirmed values are not silently overwritten.
  3. 03Financial actions require explicit policy.
  4. 04Operators review exceptions, not entire transactions.

“Switch from matte to gloss lamination, deliver before month end.”

  1. 1Source message
  2. 2Evidence
  3. 3Structured field
  4. 4Operator approval
  5. 5Created order
ORDER PREVIEWDraft order #D-1048
Policy passed

06Printing and packaging

Start with the product line that creates the most quoting work.

OrderRail does not assume every industry works the same way. The first pilot focuses on one product family and the fields that actually determine the quote.

Product typeDimensionsMaterialQuantityColorsFinishingArtworkDeadlineDelivery

Repeat order

Faster path

Start from a confirmed specification and review only what changed.

Prior specChangesConfirmationQuote

New RFQ

Clarification

Turn a partial request into fields, questions and calculation results.

RequestClarifyCalculateReview quote

07From intent to execution

Intake is only useful when it reaches execution.

  1. INExisting channel
  2. GWOrderRail Gateway
  3. JSRules & tools
  4. OKReview
  5. MEDMedusa
  6. FULPayment & fulfillment

Medusa is the first commerce execution adapter. OrderRail stays focused on business-intent workflows and can connect to other systems.

08Operator experience

Give your team a review queue, not another inbox.

Open source evidence, correct one field, rerun a tool, send a clarification or approve the transaction with the full context in view.

RFQ-0248 / AN PHU COSMETICS

5,000 cosmetic boxes · PO-1032

Send questionApprove RFQ
STATUS1 confirmation needed
ESTIMATED TOTAL₫42,500,000
DEADLINEJuly 31
!
Delivery address is missingA draft order cannot be created until it is confirmed.
MaterialIvory 300gsmPO-1032
FinishingGloss laminationMessage
Formulapricing-v2.4.jsTool

09Design-partner pilot

Configure one real product line. Process live requests.

Start small, evaluate historical data, then process live requests once the workflow meets your team's standard.

Apply for a design-partner pilot Implementation-assisted · Paid setup · Subscription after launch
PILOT SCOPE / 01Clear boundary
  • One product family
  • One merchant workflow
  • Historical sample evaluation
  • One calculation or lookup tool
  • RFQ review experience
  • Medusa draft-order conversion
Implementation-assistedPaid setupMonthly after launch

10Frequently asked questions

Set the scope before you start.

OrderRail is a normalization and business-intent orchestration layer, not another chatbot or ERP.

Is OrderRail a chatbot?

No. Chat can be an input channel, but the product is RFQ state, validation, rules, tools, approvals and commerce execution.

Does OrderRail replace our ERP?

No. OrderRail standardizes the request before sending trusted data into Medusa, your ERP or another existing system.

Must pricing be fully automated?

No. A merchant can auto-quote, prepare a calculated draft for review, or produce a structured RFQ for manual pricing.

Can each merchant use different pricing logic?

Yes. Merchant schemas, rules and custom tools keep business logic distinct without forking the core runtime.

Do customers need to install anything?

No. Customers continue to send email, messages and files through the channels they already use.

Does AI create orders automatically?

AI proposes an extraction or action. OrderRail checks schemas, rules, permissions and approval policies before execution.

Start with one real workflow

Put your order intake on rails.

Start with one product line and one real workflow.

Book a pilotSend us a sample request
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